Dial 311 inside San Francisco, any time of day. From outside the city, call 415-701-2311.
311 handles non-emergency city services. Call 911 for emergencies.
Read on sf.gov, 27 October 2026.
Ways to Reach 311
The city says you can reach 311 24 hours a day, 7 days a week by phone, web and mobile. The SF311 app is available for Android and iPhone in Chinese, Filipino, Spanish and English. After you file a request you get a tracking number, and you can track it online or in the app.
What You Can Ask 311 For
| Type | Examples the city lists |
|---|---|
| Streets | Potholes and street defects, curb and sidewalk problems, damaged or fallen trees |
| Cleaning | Street or sidewalk cleaning, graffiti |
| Parking | Blocked driveways and illegal parking, abandoned vehicles |
| Water and sewer | Flooding, water leaks, sewer backups, odors |
| Other | Homeless encampments, EV charging station nominations, autonomous vehicle feedback |
Street Cleaning Response Times
The city’s street and sidewalk cleaning page gives a range from 2 hours to 21 days, depending on what is reported: an overflowing public can is 2 hours, furniture is 4 business hours, a shopping cart 4 business days, and blight 21 calendar days.
Related
What We Could Not Confirm
- The page we read does not mention texting 311.
- The full list of request types is longer than the one printed here.
Questions People Ask
Is 311 for emergencies?
No. It is for non-emergency services. Call 911 in an emergency.
Can I track my request?
Yes. The city gives a tracking number you can use online or in the app.
Sources
- City of San Francisco, 311 Customer Service Center: https://www.sf.gov/departments/311-customer-service-center (read 27 October 2026)
- City of San Francisco, Request street or sidewalk cleaning: https://www.sf.gov/request-street-or-sidewalk-cleaning (read 27 October 2026)