The SFPUC provides water, power and sewer services. About 85 percent of its drinking water comes from the Hetch Hetchy Reservoir, per SFPUC.
Water and sewer customer service is 415-551-3000.
Read on sfpuc.gov and cleanpowersf.org, 27 October 2026.
Starting Service
For water and sewer, SFPUC offers an online start-service form or the 415-551-3000 line, open 8 to 5 and 9 to 4:30 on Wednesdays, excluding holidays. Online requests are reviewed within five business days. The deposit is about twice the estimated monthly charges, at least $50, returned with interest after one year of good payment. Electric service through Hetch Hetchy Power is a separate account: 415-551-4720, with a deposit of about double the estimated charges, at least $100.
Paying a Bill
Water and sewer bills can be paid through MyAccount BillPay, SF Water EZ-Pay (card limit $1,000 per 30 days), auto-pay, an automated line at 844-737-8222, by mail, in person at 525 Golden Gate Avenue weekdays 9 to 4:30, or in cash at 7-Eleven with an EZ-Pay barcode (minimum $10). Power bills use My Account – Power or SF Power EZ-Pay.
CleanPowerSF
CleanPowerSF is San Francisco’s Community Choice Aggregation program, run through the SFPUC, with 385,000 customers per its own site. The default Green plan is at least 70 percent California-certified renewable, and the optional SuperGreen plan is 100 percent renewable. Customers are auto-enrolled in Green.
For water or power emergencies, SFPUC lists 311 or 415-701-2311, 24 hours.
Related
What We Could Not Confirm
- A detailed description of the sewer service.
- These are SFPUC’s published terms; fees and hours can change, so confirm on sfpuc.gov.
Questions People Ask
Where does San Francisco’s water come from?
SFPUC says about 85 percent comes from Hetch Hetchy Reservoir.
Sources
- SFPUC, Home: https://www.sfpuc.gov/ (read 27 October 2026)
- SFPUC, Water treatment process: https://www.sfpuc.gov/water-treatment-process (read 27 October 2026)
- SFPUC, Start or stop service: https://www.sfpuc.gov/accounts-services/account-services/start-or-stop-service (read 27 October 2026)
- SFPUC, Payment method options: https://www.sfpuc.gov/accounts-services/account-services/payment-method-options (read 27 October 2026)
- SFPUC, Contact us: https://www.sfpuc.gov/about-us/contact-us (read 27 October 2026)
- CleanPowerSF: https://www.cleanpowersf.org/ (read 27 October 2026)