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Buy from the venue or the organizer first. When an event is sold out, the safest second step is the resale partner the venue itself names on its own site, not a stranger’s listing. The federal fees rule also means any seller must show the total price up front.
This page covers what the Giants and Chase Center say, what the FTC says, and what we could not confirm.
Read on 3 November 2026: mlb.com/giants, chasecenter.com and ftc.gov. We link no ticket marketplaces and take no commission.
Start at The Venue
The Giants say official tickets are sold on mlb.com/giants/tickets, and that buying there ensures authenticity. They name SeatGeek as their official resale partner and say eligible tickets can usually be forwarded or transferred digitally. Most Giants tickets are delivered digitally and opened in the MLB Ballpark app. Giants tickets are generally non-refundable unless the ticket terms say otherwise.
Chase Center’s ticket page offers single and group tickets (groups of 10 or more), season tickets and mini-plans. Its page also says you can ride Muni free on event day with your ticket. We could not find a statement of an official resale partner in the page text we could read, so we do not name one.
What The FTC Says About Price
The FTC’s fees rule covers live-event tickets such as concerts, sports and theater. In the FTC’s words, a business that shows pricing must tell people up front the total price they will pay, including mandatory fees it can calculate. Taxes, shipping and optional add-ons can be left out of the up-front total, but must be disclosed before payment is requested. The total price has to be more prominent than other pricing information.
In practice: if a page shows a low price and adds fees at the last step, that is the pattern the rule is about. Screenshot the total before you pay.
A Short Checklist
- Are you on the venue’s or organizer’s own page, or on a partner that page names?
- Does the page show one total price, with fees, before you enter card details?
- Will the ticket arrive in an app or wallet you can open before you leave the hotel?
- Is the ticket transferable if a friend must go instead? (Giants: eligible tickets usually are.)
- Do you know the refund rule? (Giants: generally none.)
That list is our own advice, built from the two venues’ pages and the FTC rule. It is not an agency checklist.
If It Is Sold Out Everywhere
Look at the venue’s own page for added dates, a waitlist or a different night, and check back, since official inventory can change. We found no official waitlist rule on the pages we read, so we promise none. Free and cheaper options are on the events page and free and low-cost San Francisco.
What We Could Not Confirm
- California’s own ticket resale rules. The Attorney General page we tried did not load, so we state none.
- Chase Center’s official resale partner. Not stated in the text we could read.
- Policies for the Symphony, Opera, Ballet and theaters. We read only the Giants and Chase Center.
- Whether the SeatGeek tie-in is current. One older Giants page elsewhere named a different marketplace, so check the Giants’ own ticket page on the day.
- Any seller’s refund or guarantee terms. Read them on the seller’s own page.
More Practical Pages
Questions People Ask
Is a resale ticket a fake?
Not necessarily. The Giants name SeatGeek as their official resale partner. What matters is that the venue itself names the marketplace.
Why do the prices look different at checkout?
The FTC rule requires the total price, including mandatory fees, to be shown up front. If it is not, that is worth reporting to the FTC.
Sources
- San Francisco Giants, Tickets: https://www.mlb.com/giants/tickets (read 3 November 2026)
- San Francisco Giants, SeatGeek information: https://www.mlb.com/giants/tickets/seatgeek (read 3 November 2026)
- Chase Center, Ticket information: https://chasecenter.com/events-tickets/ticketing-info/ (read 3 November 2026)
- FTC, The Rule on Unfair or Deceptive Fees: FAQ: https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions (read 3 November 2026)